Welcome to [www.kelliebourque.com](http://www.kelliebourque.com) (the “Site”). This Site is owned and operated by Kellie Bourque Marketing, LLC (“Company,” “we,” “us,” or “our”). By using this Site or purchasing our services, you agree to be bound by these terms and conditions, along with our Privacy Policy.
1. Overview of Services
Kellie Bourque Marketing, LLC offers:
Done-for-You Marketing Services (including, but not limited to, Social Media Management, Content Management, Content Creation, Graphic Design, Paid Advertising, Affiliate Marketing)
Custom Branding and Design Services
Content Strategy Consulting and Coaching
These services are delivered digitally through online platforms and virtual communication tools such as Zoom, Slack, email, and Google Drive. Each service is customized for the client based on a proposal, package description, or Statement of Work.
2. Fulfillment Policy
We deliver digital products and services in a timely and professional manner.
Digital Deliverables You will receive content and creative assets via email, client portals, or shared links using platforms such as Dropbox, Google Drive, or Notion.
Coaching and Consulting Sessions are held virtually and scheduled in advance. You will receive confirmation and access instructions before each session.
Project Timelines Each project has a unique timeline shared during onboarding. Delays caused by missing information, late approvals, or missed meetings may extend the delivery schedule.
3. Refund and Cancellation Policy
All sales are final due to the custom nature of our services.
Deposits All deposits are non-refundable and secure your place in our schedule. No work will begin without the required deposit.
Canceling or Postponing Services To cancel or reschedule services, 30 days’ written notice is required. Cancellations made without cause may incur a termination fee equal to 50% of the remaining project fee. Strategy or coaching sessions may be rescheduled with at least 24 hours’ notice. Sessions missed without notice may be forfeited.
Refund Exceptions Refunds will only be considered if the Company fails to deliver services as promised, and only after a good-faith attempt to resolve the issue. Changes of mind, business shifts, or dissatisfaction with subjective preferences do not qualify for a refund.
4. Payment Terms
Invoices are sent in alignment with project agreements and are payable via Stripe. A processing fee may apply to credit card payments. Late payments may result in service suspension. Clients are responsible for any additional costs such as stock assets, third-party tools, or paid plugins, if applicable.
5. Client Responsibilities
Clients agree to provide timely feedback, content, and approvals to keep the project on track. Delays caused by client inaction may impact delivery timelines and incur additional fees.
6. Intellectual Property
Upon full payment, final deliverables become the property of the client. We reserve the right to display completed work or testimonials in our portfolio or marketing. Tools, stock assets, and background technology remain the intellectual property of Kellie Bourque Marketing, LLC and are licensed for use.
7. Confidentiality
All information shared between both parties during the project is confidential unless otherwise stated. We may share client wins and success stories for promotional use unless you request otherwise.
8. Limitation of Liability
We are not responsible for any damages or losses caused by third-party platforms, algorithm changes, or client non-performance. Our liability is limited to the amount paid in the 30 days prior to any claim.
9. Non-Solicitation
Clients agree not to directly hire or solicit any team member of Kellie Bourque Marketing, LLC during the term of the agreement and for one year after it ends.
10. Governing Law
These Terms are governed by the laws of the State of Louisiana. In the event of a dispute, both parties agree to first seek resolution through non-binding mediation before proceeding to arbitration.
11. Modifications
These Terms may be updated at any time. Continued use of the Site or services after changes are made indicates your acceptance of the revised Terms.
12. Contact
If you have any questions, please contact kelliebourquemarketing@gmail.com.